Privacy Policy

This Privacy Policy describes how Seri Alam Cartons collects, uses, and discloses your personal information when you visit or use our online platform, this service, or interact with us through our site. We are committed to protecting your privacy and handling your personal data in a responsible manner that complies with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant legislation.

Data Controller:

Seri Alam Cartons
18, Jalan Industri 1,
Shah Alam, Selangor,
40460 Malaysia

Information We Collect:

We collect personal information from you when you provide it to us directly, such as when you fill out forms on our site, make inquiries about our services (Corrugated Box Manufacturing, Custom Packaging Design, Printing Services for Packaging, Cardboard Box Production, Specialty Packaging Solutions, Packaging Material Supply, Bulk Carton Orders), place orders, or communicate with us. The types of personal information we may collect include:

• Identification and contact details (e.g., name, company name, address details provided for delivery or billing).
• Information related to your inquiries or orders.
• Communication content when you contact us.

We may also collect certain information automatically when you visit our site, such as your IP address, browser type, device information, and usage data about your visit. This information is collected using cookies and similar technologies.

How We Use Your Information:

We use the personal information we collect for the following purposes:

• To provide and maintain our services, including processing your inquiries and fulfilling orders for packaging and related services.
• To communicate with you, respond to your questions, and provide customer support.
• To improve our site and services and develop new offerings.
• To manage our business operations, including billing and payment processing.
• To comply with legal obligations and protect our rights and interests.
• For marketing purposes, such as sending you information about our products and services, where we have a legal basis to do so.

Legal Basis for Processing:

We process your personal information based on the following legal grounds:

• The processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract (e.g., processing orders or responding to service inquiries).
• The processing is necessary for compliance with a legal obligation to which we are subject.
• The processing is necessary for the purposes of our legitimate interests, provided that these interests are not overridden by your interests or fundamental rights and freedoms (e.g., improving our services, managing our business, detecting fraud).
• Your consent, where required by applicable law, for specific processing activities (e.g., sending direct marketing communications). You have the right to withdraw your consent at any time.

Sharing and Disclosure of Information:

We may share your personal information with trusted third parties who provide services on our behalf, such as payment processors, shipping carriers, and IT service providers. These third parties are required to process your information securely and only for the purposes for which it was shared.

We may also disclose your personal information if required by law, in response to a legal process, or to protect our rights, property, or safety, or the rights, property, or safety of others.

We do not sell or rent your personal information to third parties for their direct marketing purposes.

Data Retention:

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period will vary depending on the type of information and the purpose for which it is processed.

Your Data Protection Rights:

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• The right to access your personal information.
• The right to request rectification of inaccurate personal information.
• The right to request erasure of your personal information.
• The right to request restriction of processing of your personal information.
• The right to object to the processing of your personal information.
• The right to data portability.
• The right to withdraw consent at any time, where processing is based on consent.
• The right to lodge a complaint with a supervisory authority.

To exercise these rights, please contact us using the contact details provided in this policy.

Data Security:

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Cookies and Similar Technologies:

Our site uses cookies and similar technologies to collect information automatically and enhance your user experience. You can manage your cookie preferences through your browser settings.

Links to Other Websites:

Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any website you visit.

Changes to This Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page.

Contact Us:

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us by mail at the following address:

Seri Alam Cartons
18, Jalan Industri 1,
Shah Alam, Selangor,
40460 Malaysia